Free Shipping over $50
Free Shipping over $50

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Ship Address, Process & Method
Tracking, Delivery & Costs
Assembly Options & Videos
Registration
Warranty
Manuals
Return Policy
Misc Product Info
Customer Service

heroicons/outline/mail Ship Address, Process & Method

Buzz makes the shipping process as smooth as possible, using FedEx Ground or Freight delivery, depending on the product purchased. More below!

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heroicons/outline/truck Tracking, Delivery, & Costs

From shipping costs and promotions through delivery tracking, we deliver the info you need when you need it. More below!

Once your order is transferred to the shipping carrier, you will receive a Tracking Link to follow the progress of the shipment, based on updates provided by the carrier.

Shipping timeframes vary based on volume, location, and delivery method. Typical shipping timing is shown below.

Delivery Method,
To Home Address
FedEx Ground
FedEx Freight
Transit Time,
Within Contiguous U.S.
1-5 Business Days
3-10 Business Days

If your order arrives damaged from the carrier, contact Buzz within 72 hours at support@buzzbicycles.com , 1 877 799 2899

Current Special Offer: Free ground shipping to the 48 contiguous states!

Shipping costs are calculated based on the weight and dimensions of the items and order destination. This cost is displayed at checkout and collected with the purchase. NOTE: Any active shipping promotions will be applied towards home delivery via ground or freight shipments to the 48 continuous states.

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Assembly Options & Videos

We have options to make your assembly process as smooth as possible, whether it is at home or through the Beeline professional source. More below!

Buzz can help you assemble your product! Follow these steps:

  • Once you unpack your box, pull out the Owner’s Manual.
  • Is everything there? Great! If not, let us know!
  • Start charging your battery!
  • Start the Assembly Video! (Of course, you can follow the steps in the manual if you prefer!)
  • Got questions? Just call us at: 1 877 799 2899

Folding E-bike Assembly

Charter F:

The Buzz Charter F requires minimal installation upon delivery – 3 simple steps to assemble and then you can charge your bike and begin riding! When your Charter F arrives:

  1. Unfold the top tube and stem/handlebars and lock them into place.
  2. Follow your instruction manual to install the pedals
  3. Adjust the seat to your height and #BuzzThroughLife

Centris:

The Buzz Centris requires minimal installation upon delivery – 3 simple steps to assemble and then you can charge your bike and begin riding! When your Centris arrives:

  1. Unfold the top tube and stem/handlebars and lock them into place.
  2. Unfold the pedals by twisting them into place
  3. Adjust the seat to your height and #BuzzThroughLife

Buzz Cerana 2

Buzz Drone

heroicons/outline/badge-check Registration

Need to register your bike? No problem! It's simple.

Please fill out the Product Registration form. Thank you.
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heroicons/outline/badge-check Warranty

Built with quality and covered by three warranties. That’s peace-of-mind. More below!

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heroicons/outline/book-open Manuals

Please click on the following links to see the manuals

Buzz Beekeeper Buzz Centris Buzz Cerana 2 Buzz Cerana T Buzz Cerana Buzz Charter F Buzz Charter Buzz Drone Hex
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heroicons/outline/cube Return Policy

Sometimes things do not work out as planned. We understand and we’re here to help. More below!

Returns are only accepted on product purchased directly from BuzzBicycles.com. All product returns must be made within 90 days of purchase, using the original packaging material. The customer is responsible for all return shipping and handling fees. Returned products must be in new, unused condition. Contact Buzz at support@buzzbicycles.com to receive a return authorization number and return shipping information.

If your order arrives damaged from the carrier, contact Buzz within 72 hours at support@buzzbicycles.com.

If parts are missing or damaged, please contact our Service Department at service@buzzbicycles.com.

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heroicons/outline/information-circle Misc Product Info

Burning questions? We have more answers! Check it out below!

Although our products have been used by riders weighing 200 to 300 pounds, we do not test or calculate the maximum weight bearing levels. Rider comfort, an important consideration, is typically impacted more by the rider's height than the rider's weight. Buzz E-bikes are designed to comfortably fit most adults, with low step-over frames for easy on and off

Helpful Hint! Do not forget to adjust the seat up or down to make sure the seat is at the right height for riding. To find the right height extend one leg down to the "six o'clock" position, leaving a slight bend in the knee, and bend the other leg in the "3:00" position, with your knee over the ball of the foot.

Your Buzz product has a convenient Lithium-Ion battery, similar to your smartphone. Plug it in whenever it is convenient for you to re-charge; no need to wait until it dies.

If you have any product questions, contact us through the link or give us a buzz at 1 877 799 2899. We want to help.

Buzz is available for purchase online, anytime – only at buzzbicycles.com.

Find a service center near you on our store locator page.

If you have a service question call us at 1 877 799 2899 (Monday - Friday 8:00 A.M.-5:00 P.M.).

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heroicons/outline/chat-alt Customer Service

We want your full experience with Buzz to be positive. Please contact us using the Contact Form below. Or call us at 1 877 799 2899 (Monday - Friday 8:00 A.M.-5:00 P.M.). Please note that all calls to our call center may be recorded for quality assurance and training purposes. We will make every effort to respond to you as soon as possible. Thank you again for contacting us. We appreciate your patience.

First Name *
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Model Number * *
Recovery Code/Serial Number * *
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