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Ship Address, Process & Method
Buzz makes the shipping process as smooth as possible, using FedEx Ground or Freight delivery, depending on the product purchased. More below!
Tracking, Delivery, & Costs
From shipping costs and promotions through delivery tracking, we deliver the info you need when you need it. More below!
Shipping timeframes vary based on volume, location, and delivery method. Typical shipping timing is shown below.
If your order arrives damaged from the carrier, contact Buzz within 72 hours at support@buzzbicycles.com , 1 877 799 2899
Current Special Offer: Free ground shipping to the 48 contiguous states!
Shipping costs are calculated based on the weight and dimensions of the items and order destination. This cost is displayed at checkout and collected with the purchase. NOTE: Any active shipping promotions will be applied towards home delivery via ground or freight shipments to the 48 continuous states.
Assembly Options & Videos
We have options to make your assembly process as smooth as possible, whether it is at home or through the Beeline professional source. More below!
Buzz can help you assemble your product! Follow these steps:
- Once you unpack your box, pull out the Owner’s Manual.
- Is everything there? Great! If not, let us know!
- Start charging your battery!
- Start the Assembly Video! (Of course, you can follow the steps in the manual if you prefer!)
- Got questions? Just call us at: 1 877 799 2899
Folding E-bike Assembly
Charter F:
The Buzz Charter F requires minimal installation upon delivery – 3 simple steps to assemble and then you can charge your bike and begin riding! When your Charter F arrives:
- Unfold the top tube and stem/handlebars and lock them into place.
- Follow your instruction manual to install the pedals
- Adjust the seat to your height and #BuzzThroughLife
Centris:
The Buzz Centris requires minimal installation upon delivery – 3 simple steps to assemble and then you can charge your bike and begin riding! When your Centris arrives:
- Unfold the top tube and stem/handlebars and lock them into place.
- Unfold the pedals by twisting them into place
- Adjust the seat to your height and #BuzzThroughLife
If you prefer the convenience of professional E-bike assembly, Buzz can help. Buzz is a partner of Beeline Connect, a nationwide network of independent bike shops ready to assemble your new Buzz product.
How it Works
During the checkout process, your zip code will trigger a search for Beeline locations near you. If Beeline has locations nearby, they will be displayed, along with the $100 assembly fee. You select the location of your choice and proceed through the checkout process.
If locations are not available in your area, this option will not appear.
Beeline Connect stays in touch with you throughout the process. For your protection, your order number and a valid government issued ID are required when at pick up.
Warranty
Built with quality and covered by three warranties. That’s peace-of-mind. More below!
Manuals
Please click on the following links to see the manuals
Return Policy
Sometimes things do not work out as planned. We understand and we’re here to help. More below!
Returns are only accepted on product purchased directly from BuzzBicycles.com. All product returns must be made within 30 days of purchase, using the original packaging material. The customer is responsible for all return shipping and handling fees. Returned products must be in new, unused condition. Contact Buzz at support@buzzbicycles.com to receive a return authorization number and return shipping information.
If your order arrives damaged from the carrier, contact Buzz within 72 hours at support@buzzbicycles.com.
If parts are missing or damaged, please contact our Service Department at service@buzzbicycles.com.
Misc Product Info
Burning questions? We have more answers! Check it out below!
Although our products have been used by riders weighing 200 to 300 pounds, we do not test or calculate the maximum weight bearing levels. Rider comfort, an important consideration, is typically impacted more by the rider's height than the rider's weight. Buzz E-bikes are designed to comfortably fit most adults, with low step-over frames for easy on and off
Helpful Hint! Do not forget to adjust the seat up or down to make sure the seat is at the right height for riding. To find the right height extend one leg down to the "six o'clock" position, leaving a slight bend in the knee, and bend the other leg in the "3:00" position, with your knee over the ball of the foot.
Your Buzz product has a convenient Lithium-Ion battery, similar to your smartphone. Plug it in whenever it is convenient for you to re-charge; no need to wait until it dies.
If you have any product questions, contact us through the link or give us a buzz at 1 877 799 2899. We want to help.
Buzz is available for purchase online, anytime – only at buzzbicycles.com.
Find a service center near you on our store locator page.
If you have a service question call us at 1 877 799 2899 (Monday - Friday 8:00 A.M.-5:00 P.M.).